Cancellation policy

At KOR CARES, we want every shopping experience to be simple, flexible, and transparent. Whether you purchase skincare essentials as a one-time order or choose a recurring purchase option, we are committed to providing clear information about payments, order changes, and cancellations. If you need assistance, please contact us at savvysettingshub@gmail.com.

For one-time purchases, customers may request an order cancellation before the order has been processed or shipped. We encourage you to contact us as soon as possible after placing your order. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In these cases, our Return and Refund Policy will apply.

If subscription or recurring purchase options are available, the applicable product page or checkout will display the billing frequency, recurring charges, and other relevant purchase terms before you complete your order. By selecting a recurring purchase option, you authorize the scheduled payments disclosed at checkout until the subscription is canceled.

Customers may request to modify, pause, or cancel an active subscription by using the available subscription management options or contacting our customer support team. Cancellation requests must be submitted before the next scheduled payment is processed to avoid additional charges. Canceling a subscription prevents future recurring payments but does not automatically cancel orders that have already been processed or shipped.

If a cancellation is approved before fulfillment and payment has already been collected, any applicable refund will be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Please note that personalized orders, promotional bundles, final-sale products, and orders already in fulfillment may have cancellation restrictions, where permitted by applicable law. Any specific restrictions will be communicated through the relevant product information or purchase terms.

If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and supporting photographs. We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

KOR CARES, your satisfaction matters to us. For cancellation requests, subscription assistance, or questions about your purchase options, please email savvysettingshub@gmail.com with your order number and relevant details so our team can assist you.